Policies
Welcome to our Policies page. Here you will find important information about our delivery, exchange, return, refund procedures, payment methods and contact details. We want to ensure you have the best shopping experience and answer any questions that may arise during the process. We are here to help!
Policies
Our commitment is to you. We value ethics and respect in all our interactions, ensuring transparency and trust at every step of the process. Learn about our policies and feel safe purchasing our products and services.
Delivery Policy
Our delivery policy aims to ensure that you receive your digital products and online training within the estimated timeframe. The delivery time for digital products is immediate, right after the order is confirmed. For online training, access will be granted within 24 hours after payment confirmation. In exceptional cases, this timeframe may vary, but you will be informed of any changes.
Exchange Policy
We work hard to ensure the satisfaction of our customers. If you wish to exchange a digital product or online training, please contact us within 7 calendar days after confirming your order. Digital products must be in the same condition as when purchased, without use or alteration. The exchange may be made for a product of equal value. The shipping costs for returning and sending the new product will be the customer's responsibility. The new product will be shipped within 7 business days after confirmation of the exchange.
Return policy
If you wish to return a digital product or online training, you may do so within 7 calendar days after confirmation of the order, as provided for in the Consumer Protection Code. The return will be accepted under the following conditions: unused digital product and without any alterations. Shipping costs for the return will be the responsibility of the customer. Refund processing will be completed within 15 business days after confirmation of the return.
Refund Policy
We offer refunds for digital products and online training in the following situations: cancellation of the order within 7 calendar days after confirmation, in accordance with the Consumer Protection Code. The product must be in the same condition in which it was purchased, without use or alteration. Shipping costs for returning the product will be the responsibility of the customer. The refund will be processed within 15 business days after confirmation of the return.
Contact Details
To start an exchange, return or refund process, please contact us by email: fernandocbdf@gmail.com or by phone: (61) 98678 3532. Our opening hours are from Monday to Friday, from 9am to 6pm.
Payment Methods
We accept the following payment methods:
Credit card
Bank slip
Pix
We appreciate your trust and are available for any questions or assistance.